1.               Deposit

A non refundable deposit equivalent to the cost of one night's accommodation is required to secure your reservation.

2.               Cancellations

Guests are reminded that a booking is a legally binding contract. In the event of a cancellation the deposit is not refundable. We will make all reasonable efforts to re-let the accommodation, but if this fails, guests are respectfully reminded that they are liable for the costs incurred. We strongly recommend you insure against the possibility of cancellation.

Where the guest gives credit card details in order to make payment of a deposit it is agreed between the parties that in the event of cancellation the Guest house may debit the guest's credit card with the full amount of the cancellation charge less an allowance for any deposit or payment already received.

The Guest house reserves the right to cancel a booking forthwith without liability on its part in the event of damage or destruction to the Guest house by fire or other causes, any shortage of labour or food supplies, or any other cause beyond the control of the Guest house which shall prevent it from performing its obligations in connection with any booking. In such an event the Guest house will refund the deposit made but will have no further liability to the Guest.

3.               Payments

Payment can be made by debit/credit card or cash on the day of departure. We accept Mastercard, Visa, Electron, Maestro and Solo. If you want to pay by cheque and your cheque guarantee card doesn't cover the total of your cheque you will need to pay the balance 7 days in advance of your departure date. There is a £3.00 surcharge for any card transactions.

4.               Family Rooms

Family rooms may be let without full occupancy. However, should guests use the "spare" beds then there will be a charge of £15 per bed to cover linen cleaning costs.

5.               Lost Keys

Lost keys are charged at £20.

6.               Breakages

Please report all breakages to the Guest house. If you leave the guest house without reporting breakages then the Guest house reserve the right to invoice a guest following departure.

7.               Smoking

It is illegal to smoke in the guesthouse, we rigorously enforce the new legislation .

8.               Special Needs

When enquiring about accommodation, please tell us of any special needs or requirements you may have so that we may advise on the suitability of the rooms we offer. We do not have a lift.

9.               Pets

We are sorry but we cannot accept any pets. Guide dogs are accepted by prior arrangement.

10.           Arrival/Departure times

Arrival time is by prior arrangement (Please refer to Check In Arrangements). Check out time is 10.00 am on day of departure.

11.       Data

     Any data gathered during the course of this booking may be held on file but will not be disclosed to any third parties.

12. Any special offers shown on our web or any advertising medium are only available when booking direct through our

     reservations desk 01244 315047  any third party bookings made are not eligible.

Access statement

Accessibility

We like to welcome everybody to the Ba Ba Guest House. We have one en suite bedroom on the ground floor and four more on the first floor and second floors, please let us know any particular requirements you have at the time of booking. If you have any specific requirements or questions you would like to discuss with us, please don’t hesitate to phone us or contact us by email.

Guesthouse Layout

The house is on three levels; ground, first and second floor. There is one parking space per room and you may block other cars in, if this does happen we would request you let us know when you check in and we would request you leave your key with us in case someone needs to leave in an emergency, if you do not wish to do this there is plenty of on road parking and a free public car park approximately 200 meters away. The car park surface is smooth tarmac and is directly accessible from the road. The parking is approximately than 20m from the front door. There are two small steps up into the house and a further step from the porch into the hall.

The ground floor bedroom can be accessed directly from the hall. The door opens directly into the room, the room is long and thin and has a very tight access into the shower room making it difficult for a wheelchair user to maneuver around.

Once into the hall there are no further steps on the ground floor. Breakfast is served in the dining room, which is on the ground floor. There are two flights of stairs the first set have 17 steps to the first floor with a turn at the top and the second set have 15 steps again with a turn at the top both have handrails on the left hand side. Once you are on either floor there are no further steps.

Assistance Dogs and Pets

We welcome assistance dogs - but it would help if you could mention that you will be bringing an assistance dog at the time of booking.

Sorry, but we do not accept any pets. 

Bedrooms

• Menus and guest information are available in large print on request.
• 4 bedrooms have en suite facilities.
• 1 bedroom has private facilities, the bathroom is opposite the bedroom and is accessed by a key, we would recommend you take the key with you when you use the bathroom as the bedroom door is a fire door and would automatically lock as you leave the room, so by having the key in your possession you cannot get locked out of the bedroom.
• Hospitality trays with cordless kettles are available in the bedrooms.
• The bedrooms doors lock as they close and guests are provided with a room key and a front door key as they check in.
• The televisions in the bedrooms are flat screen with free view and all have remote control handsets.
• Each bedroom has a main ceiling light, controllable from the door. There are also bedside lamps on each side of the bed.
• The duvets and pillows are made of a synthetic filling, suitable for people with allergies.
• Heating is on a timer and thermostatically controlled, there are also radiator valves on each radiator and adjustable in guest rooms.

Other Information

All mobile phone networks have good to average coverage in Chester.

People with nut allergies should be aware that we do use nuts in the kitchen.

We are happy to supply soya milk or rice milk, decaffeinated coffee or tea or other alternatives on request, also we can assist with any dietary requirements.  Please advise us prior to your arrival.

We are non-smoking throughout and have been for several years before the recent no-smoking legislation was introduced.